5 Reasons Why We Need Kindness at Home and at Work.


Kindness is a highly valuable human quality that requires zero skill and zero effort. It offers endless benefits for the self and for others on a personal and business level.

It stems from empathy, arguably the foundation of Emotional Intelligence. Kindness encompasses many other impactful behavioral traits. 

It manifests in many forms: respect, appreciation, caring, open-mindedness, compassion, and inclusiveness.  It's simply the right thing to be and do.






Highly successful people are emotionally intelligent and demonstrate kindness. Their giving and understanding disposition provides value to those they interact with and influence.

1. KINDNESS MAKES PEOPLE FEEL GOOD: On a scientific level, kindness stimulates feel-good hormones like dopamine, oxytocin and serotonin. This feeling of well-being minimizes and helps eliminate cortisol, the stress hormone. A sense of emotional, physical, intellectual and spiritual wellness is key to our health. Kindness is an act that not only benefits the recipient but also the giver. Givers experience increased activity in the reward center of the brain promoting happiness. We all like to feel good. We all desire and deserve happier lives.

2. KINDNESS IS CONTAGIOUS: One act of kindness inspires and leads to another. It is hard to not pay it forward because kindness is the default setting of humanity. Make somebody's day with your emotional generosity and thoughtfulness. Send out a positive ripple effect that will impact those around you, who in feeling good, will have a positive impact on those they interact with.

3. KINDNESS CONNECTS PEOPLE: Life experiences and conventional wisdom teach us that kindness is weak. Times have changed. The era of stoicism as a sign of strength is fading. Humans are searching for deeper and more meaningful connections. Kindness invites and initiates those connections. There are, however, times when clear boundaries need to be established in the event your kindness is abused. Honor, respect and be kind to yourself.

4. KINDNESS OPTMIZES PERFORMANCE: When humans share or experience kindness it energizes their spirit and fills them with optimism and enthusiasm. They feel good about themselves which elevates confidence and boosts performance. Be kind to your family, friends, colleagues and strangers. Inspire and empower them to thrive with the simple gift of kindness.

5. KINDNESS DRIVES CUSTOMER LOYALTY: On a purely business level and in this modern age of the consumer where product is no longer the differentiator, customer loyalty is driven by how customers emotionally connect with your brand and the people who deliver your brand experience. When leaders are kind to their employees, a collective sense of happiness and well-being emerges within that culture. The company benefits from a kind culture. Customers will benefit from the happiness emitting from your culture. They will be inspired to be loyal. It's a win-win.

Live a richer life and make the world a better place one act of kindness at a time. The easiest and most effective place to start is with a simple smile.




Thank you.


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Getting the best out of your people

Customer Service Training with Vital Germaine copy.jpg

It’s always about how people feel in response to how you treat them. We are humans and humans are emotional beings. Everything we do is based on our emotional response and/or connection. The most effective way to inspire change is to create the necessary emotional response void of manipulation. Policy doesn’t inspire action let alone performance. Being valued, respected and honored drives performance.

When it comes to business, employee engagement and culture, not all company cultures are created equal. Not all companies make the effort to demonstrate their intention of setting their teams up for success.

It’s an honor to deliver customer service training for a global brand that gets it, and does it right. This particular organization is sending a strong message to its frontline employees by clearly demonstrating how much they value them. Through heavily investing in the future of their team’s performance, they are basically saying, “We believe in you and you are worth the investment. Thank you.” The even better news for this global brand is that the training and internal message is being well received. The needle is moving, transformation and growth are happening. Moral is up, employees are reaching higher, CSI scores are improving and the brand is expanding. 

It's so important to invest in training your team, but maybe even more important to do it the right way. Create training content and environments that are INSPIRATIONAL, unique, memorable and cool (relevant). By doing so, you will inspire your "Imperial Guard" before the first word of any opening slide has been uttered. Also, set your trainers and speakers up for success by establishing a “we value you” tone and attitude from minute one. Reap the rewards of your awareness (emotional intelligence), your insight and your implantation strategy. Are you “feeling” me guys?

We all know the notion and value of making people feel good, yet we often forget to actually implement strategies and action plans that truly have an emotional impact. The way you treat people not only reveals everything about your personal character as a leader, or as an executive, but it reflects the pulse and life-blood of your organization. How you treat your people clearly announces how you view and value them. Treat them poorly and resentment will grow, performance will decline and engagement will suffer. Treat them well and abracadabra!

I’ve delivered endless trainings in the US and Europe, and not all workspaces or training locations are created equal. When walking into an insipid work environment, the battle to inspire growth and transformation is magnified before the journey has begun. Company workspaces communicate so much in regards to how leaders and executives feel about their employees. Consider the extremely negative situations found in “third-world” countries where employees work under horrific conditions. We’ve all heard about such sad scenarios. It is evident how those business owners feel about their employees.

In the luxury of developed countries, the differences regarding quality become more subtle or less extreme, though the impact of the message remains the same. Send a clear and positive message to your team that you value, respect and care for them. Set them up for success by making them feel good about working for your brand. You’ll enjoy the ROI. 

Vital Germaine


Vital Germaine is Las Vegas’ most dynamic keynote speaker and employee engagement trainer.


VITAL’S PURPOSE: To build happier, richer lives at home and at work bY creating and sharing meaningful content that inspires people to reach higher.

For more inspirational content that makes an impact, follow me on:






What does it take?

success with Vital Germaine

Passing the rigorous physical and mental assault course to run away with Cirque du Soleil was no easy task for a humble kid who grew up in London as a statistic doomed for failure. The journey is the same for all who desire to live a dream. You will bleed, cry and be tempted to give up along the way.

CIRQUE DU SOLEIL boot camp: The process scared us, sometimes embarrassed us, but it made us discover talents and abilities we didn’t even know we had. It set us free. Made us better.

The humid Montreal summer days became long andphysically demanding. We battled through the five days a week of nine-to-five physicality. Training and formation did not offer the option to hide behind the mask of shyness and fear. When we hid too long behind our masks, they were pried from our faces, stamped on, chewed, swallowed, and thrown-up. If we sought refuge in our shells, Franco Dragone, the director, huffed and puffed and blew our pride in. We were temporarily stripped of decorum, oftentimes humiliated, other times enthused, but most times left clueless. Then, Franco took us even further out of our comfort zone until we lost our balance and fell. Franco said that if we lived on the edge, we were still taking up too much space.

We were becoming Cirque du Soleil one courageous step at a time. That seems to mirror life. Baby steps transform us into our 2.0 version.

Business+world+on+the+edge with Vital Germaine

They pushed and poked, inviting us to plunge into the darkest unchartered depths of the ocean. They reinforced repeatedly that we needed to fall off the edge. That’s where greatness is discovered. That’s where commonplace becomes extraordinary. We witnessed their process transform decent into good, and good into amazing.

Franco treated the show as a baby with a pulse that needed to be nurtured and challenged in order to grow. A baby that would live and not simply exist in space and time. Beyond his source of inspiration and virtuoso, he instilled fear into all of us. We felt intimidation on many levels. He regularly bullied us into submission, sometimes reminding me of my father.

Franco is a short, dark-haired Italian man from Belgium with intense eyes and an overpowering ego. He spoke witha viscous French accent, often fishing for words in English. His linguistic limitations didn’t hold back his passion. Besides, there are many ways to communicate one’s message beyond words. Anglophone curses came easily when boiling frustration and creative appetite gushed from his mouth, in particular a classic tongue-tied sentence that has gone down in Mystère folklore.

“I will take ‘ammer and stick inside your assle.”

We understood he meant asshole, and laughed and cringed at the visual of him hammering away.

There were times we didn’t understand what he wanted, but that had nothing to do with language. We were convinced he didn’t know what he was looking for and had lost his marbles. That’s the price of an innovative mindset that sees more than most. Stay committed to your vision.

To most of us, a perfect ten was the ultimate acrobatic achievement. To him, it was meaningless and boring without the expression to ignite a profound emotional and cerebral reaction. He desired to expose the heartbeat to our flips and our twists, giving dexterities a pulse, a personality, and a face.

“Your little minkey tricks and tumbles must be breathing, feeling and ‘aving sense of purpose,” he said. “Uzzerwise, don’t waste my time... go ‘ome to your banality and masturbate.”

He forced us to open up and reveal the very thing that made us who we were and prevented us from becoming who we weren’t. It was the ultimate lesson in vulnerability and the shedding of inhibitions for a greater cause—to achieve greatness and touch the soul of humanity with our hearts, our pain, our triumphs, excellence, and our shadows.

“Why you are ‘ere on zis earth?” he asked. “What is it you ‘ave to say and share wiz the world after your physical skill, which is flat and shallow and repeated a million times around the planet?”

For some of us, it was easy to step out of our frames and dig deep into our untapped resources, but for others, it was like building the Great Wall of China out of tea leaves and delicate silk.

The tall and shy, six-foot-six strongman from Poland morphed into a delicate ballerina to everybody’s surprise with endless coaxing. He had begun the journey is a rigid mass of stoicism incapable of mustering expression. He now possessed an uninhibited and enriched emotional vocabulary that expanded his horizons, options, and stage personage. He became much better than his initial limitations had suggested.

The dancers abandoned their training, lost their standard postures, and became primitive and un-choreographed creatures that questioned existence and evolution.

Franco’s approach wasn’t always poetic. It sounds like torture, but it’s what it took to make it. The strong survived and thrived. The weak stumbled. Some were unfortunately fired and forgotten.

I feared, loved, hated and admired this authoritarian genius. The fear and hate mirrored the emotions my father stimulated. In this environment, however, fear and hate were powerful motivators. With my father they triggered off numbness, paralysis and spite.


The director’s lens captured the unseen and not yet conceived to sculpt imagery from another dimension.

We did indeed discover through risk-taking and experimentation. We were given an insatiable sense of challenge and purpose within the framework of a team all committed to distinction. The process and approach provided the perfect launching pad for success.

Encouragement and support was plentiful, despite the excess of egos, fighting for dominance and attention. With the safety net of trust, collaboration, diversity of extreme skill and a common goal, we achieved the greatness they demanded and inspired. We brimmed with fulfillment and personal growth and a belief in our own ability to be better than we once imagined.

I have carried these invaluable lessons ever since in pursuit of ongoing improvement and development. The journey to success is never-ending and dependent on alliance and healthy relationships with those who help you, but also those you help.

Even in childhood without Mom and Dad, there wereinfluential people who inspired me to better myself. Nonetheless, the inner flame must be fanned from within. There must also be a core hunger to overcome and become regardless of circumstance.

Thank you for reading an excerpt from the top-selling book, FLYING WITHOUT A NET - It’s a personal development book about the power of attitude. Our attitude determines what we are able to overcome and achieve in any aspect of life: if we develop courage in our personal lives, it transcends into our work ethic as employees and leaders.

It’s been called:

  • Best read of the year

  • Captivating

  • Couldn’t put it down

Vital Germaine_FLYING WITHOUT A NET.jpg

Vital Germaine


Vital Germaine is Las Vegas’ most dynamic keynote speaker and employee engagement trainer.

PURPOSE: To build happier, richer lives at home and at work be creating and sharing meaningful content that inspires and evokes action.

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7 crucial steps to optimize meetings and time.


Nobody likes to have their time wasted. If you do, this blog is not for you.

  1. Do you really need a meeting in the first place? - Too many unnecessary meetings happen across America. So much valuable time is wasted because mangers or leaders enjoy speaking or holding meetings to elevate their power of value. Before you even consider planning your next meeting, ask yourself if there is a more effective and efficient way to communicate what needs to be said. Explore your options. Meetings should be held to an absolute minimum.

  2. Plan meetings efficiently and effectively. - So, you have evaluated the need for a meeting and, oh crap, you really need one! Be strategic in determining when and maybe even more importantly, WHERE. At what time will this meeting cause the least amount of distraction? Establish how long the meeting really needs to be… shave 10 minutes off of that number. Start on time. End on time. Make this a habit. Five lost minutes here and there at the beginning and end of meetings accumulate quickly. You’d be surprised how much those lost minutes total come year’s end.  

  3. Have a defined and focused agenda. - Take the time to be very strategic in your planning. Be specific as to what needs to be addressed and why. What is the desired outcome? Stick to your timeline as best you can while being flexible when needed. Aim to end 5 minutes early (plus the 10 minutes I earlier suggested you shave off every meeting). I just saved you 15 minutes. You’re welcome.

  4. Does everybody really have to be there or could they be optimizing their time elsewhere? We’ve all been in a meeting at some point where we wondered what the… “Did I really need to be here. I could have been spending valuable time with clients or finishing those spread sheets…. taking the time to daydream, nap or exercise to optimize my energy and focus.

  5. Get to the point. - Please already.

  6. Be decisive in your conclusions. - If you have planned your meeting effectively with a strategy (steps 1-5), then it will be easier to execute on a decision and action plan. Adaptation to the conclusion should be an option. Please don’t schedule another meeting to go over the adaptations. Send me a memo, text or…

  7. Set your people free ASAP. - Congrats on executing a great meeting with those that needed to be there within an effective time frame. Set them free to begin working on the plan. Don’t dilly dally and have too many chefs speaking and adding one last comment at the end. That includes you. We all “hate” that person that just keeps talking. Don’t be that guy (or gal). And they lived happily ever after. This meeting is adjourned.

    The end.


Thank you.

Vital Germaine


Vital Germaine is Las Vegas’ most dynamic keynote speaker and employee engagement trainer.

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